“When both teams feel they are working as one, that’s when the partnership goes from strength to strength.”
Those were the words of Atlanta Group trading director Chris Jolley when he and AXA Partners UK & Ireland chief sales & distribution officer Kelly Ward examined what it takes to make insurance partnerships work for the benefit of customers.
Lifting the lid on successful relationships, Ward asserted: “Great partnerships are built on shared values, communication, and collaboration. Partnerships always work best when there is a common belief between the parties, and finding those similarities will strengthen the relationship.”
“Both businesses,” said Ward, referring to AXA Partners and Atlanta Group, “operate with a customer-centric approach. We work individually and collaboratively to quickly adapt to consumers’ ever-changing needs, pre-empting their problems to offer convenient, forward-thinking solutions-focussed services.”
According to the chief sales & distribution officer, AXA Partners has dedicated account managers who work closely with Atlanta Group – which is part of The Ardonagh Group – on a daily basis and on all levels.
“Success doesn’t happen overnight and there is a lot of planning, adapting, and testing that needs to take place before a product or service is ready for market,” stated Jolley. “It can be an evolution, but knowing that you are starting from a good base with shared goals and ways of working strengthens this process.
“You want to know that the partner you’re working with is agile and open-minded and it is imperative to maintain clear and consistent communication… When both teams feel they are working as one, that’s when the partnership goes from strength to strength.”
Meanwhile, Ward also cited the importance of constant assessment, understanding partners on both personal and business levels, continued mutual learning, and trust. He said: “Trust is an important mechanic to strengthen our collective capabilities and in turn leads to increased success.”
Atlanta Group uses AXA Partners’ roadside assistance tool eRescue.