The Motor Ombudsman has published the findings of its annual survey of independent garages and franchise dealer workshops in the UK, with rising costs emerging at the top of the challenges pile for vehicle repairers this year.
“Our latest study presents a clear picture in that garages and workshops will still have to contend with a number of underlying challenges this year, with rising costs one of the most pertinent, as this ultimately affects their bottom line,” chief ombudsman and managing director Bill Fennell said in a release.
“This will need to be balanced with the need to remain competitive in order to deliver an attractive proposition to motorists, at a time when household budgets remain under strain.”
Below are the biggest challenges for British service and repair businesses this year, according to the poll that was conducted last November.
“Accreditation to The Motor Ombudsman will continue to serve as an important and key point of differentiation for garages and workshops,” Fennell said.
“This showcases a commitment to high standards of work and service, coupled with the added reassurance that there is an independent and impartial body on hand to help bring any unresolved disputes to a swift and fair conclusion at no charge to consumers.”
Through its comprehensive Chartered Trading Standards Institute-approved Codes of Practice, the impartial automotive dispute resolution body self-regulates the motor industry in the UK.
What do you think about this story? Share your thoughts in the comments below.
