Allianz Commercial has today revealed two major promotions within its claims team – Margaret Scott to the role of director of claims strategy and customer experience, and Lee Watts to the position of director of technical claims.

In a Press release, the insurer noted that both Scott and Watts will continue leading their current teams and report to chief claims officer Graham Gibson. In her previous role as head of claims strategy and customer experience, Scott led transformation in areas such as data, digital technology, agile and workforce planning, helping position the Allianz claims proposition to support future trading. Before that, she led the supply and experts team.

Meanwhile, as head of technical claims, Watts remodelled the team’s structure and approach, adapting the Allianz proposition to an increasingly complex claims environment. Allianz Commercial highlighted that, particularly over the last two years, he led the Allianz response to COVID-19 business interruption claims.

Scott and Watts have also been members of the Claims Management Committee for six and five years respectively.

“I’m personally very pleased to see this recognition of their commitment to claims,” Graham Gibson commented. “These promotions acknowledge their contribution to developing a claims proposition that is market-leading.”