Allianz Insurance has taken home the Gracechurch Service Quality Marque for the fifth year in a row for its claims service in 2020.
The Gracechurch Mid Market Claims Report, a report based on its quarterly surveys of UK claims brokers/specialists, showed that service ratings collapsed for some insurers. However, Allianz continued to provide “standout” service during the COVID-19 pandemic last year, boasting improved scores across all of its major lines of business – property, motor, and casualty.
Gracechurch MD Ben Bolton commented: “In a time of turmoil, our view is that this represents a standout performance relative to the market and one that signifies that brokers and customers can confidently rely on the service offered by the Allianz claims teams.”
Graham Gibson, chief claims officer at Allianz Insurance, said the award reflects the feedback the company receives from brokers daily, recognises the quality of its people, and its new technology introduced to improve customer experience.
“I’m very proud of the work of our team throughout the extraordinary circumstances of 2020,” Gibson said. “We have further activity underway to help us to continue to improve our service through enhanced communication, consistency, and technology.”
