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CUE database expands to include travel insurance claims

CUE database expands to include travel insurance claims | Insurance Business

CUE database expands to include travel insurance claims

The Claims and Underwriting Exchange (CUE) – whose centralised database currently holds over 35 million records about motor, home, and personal injury/industrial illness incidents – is adding travel insurance claims to the mix.

Last year’s Insurance Fraud Taskforce report recommended that insurers develop the capability to access a wider set of data to enable them to combat fraud together. In response, CUE has been expanded to include another category.

“The work to create CUE Travel now gives insurers the visibility they need,” said the Motor Insurers' Bureau (MIB), which is encouraging insurers to get on board.

CUE Travel has been developed to allow insurers to validate a policyholder’s travel claims history, for claims management as well as underwriting purposes. MIB said it will be the first central database of the industry’s claims and notifications for travel insurance policies, both personal lines and business.

The new platform will initially be available at the point of claim, but expanding into point of quote is part of the plan. Eventually, insurers may also be able to search across all CUE product categories on a single platform.

“The fight against insurance fraud relies heavily on quality databases, such as CUE, and the expansion into the travel claims category enhances the industry’s capability even further,” said Kaushik Patel, MIB head of data services.

He added: “We encourage insurers to take advantage of this new service, which gives them the central ability to load and enquire about incidents and claims, and share data with other insurers to combat fraud.”

Insurers may request a CUE subscriber pack by contacting CUETravel@mib.org.uk.

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