Ecclesiastical has appointed Jeremy Trott (pictured) as its new claims director ahead of the retirement of David Bonehill in three months.
Trott brings a strong focus on improving customer experience, specifically in the claims process. He held various leadership roles at Allianz for over 14 years, most recently as the head of claims operations, where he was responsible for the operations of a 700-strong claims function in India and the UK.
He also previously served as the head of strategic innovation and held senior roles in sales and underwriting at Allianz and Aviva.
Trott will join Ecclesiastical in October to ensure a smooth handover of the claims director role when Bonehill retires later that month.
“I’ve spent nearly 15 enjoyable years at Allianz, and I’m delighted to be taking on this exciting new opportunity to head up claims at Ecclesiastical,” Trott said.
“It’s a financial services business with a unique purpose to contribute to the greater good of society, and I’m looking forward to working with the claims team to build on the exceptional customer service that Ecclesiastical is renowned for.”
Commenting on the appointment, Ecclesiastical UKGI managing director Richard Coleman said: “Jeremy’s passion for innovation and technology and his proven track record and experience in claims make him ideally positioned to take on this pivotal role within the UKGI leadership team.
“Jeremy will be building upon the excellent foundations we have developed within the claims function over the last few years. I’m really pleased that we have been able to bring in a leader worthy of our claims function and the dedicated professionals we have in it.”
