The new group technology unit has been established to manage and develop “Insurance in a Box” (IIAB), Generali’s shared core insurance platform for both life and P&C. IIAB is already live in Spain and Switzerland and is being implemented in Portugal, Hungary, Slovenia and Croatia, ultimately covering around 15 million policies.
As part of its mandate, Generali Core Tech is expected to include around 150 specialists, made up of new and existing staff, building what amounts to an internal software factory that will work closely with local IT and business teams across the group. The unit will focus on modernising and standardising core insurance processes – from policy administration and product configuration to rating, billing and claims – while supporting local regulatory and product differences.
The hiring drive sits within Generali’s wider “Lifetime Partner 27: Driving Excellence” strategic plan, which has earmarked between €1.2 billion and €1.3 billion for AI and technology projects. Those investments are aimed at improving operational efficiency, underwriting performance and customer experience across the group.
Generali said the Core Tech team will make extensive use of generative AI tools and modern development methods to accelerate software delivery. In practice, that is expected to include AI‑assisted code generation and refactoring, automated test case creation and execution, and tools to support debugging and documentation – all with the aim of shortening development cycles, reducing defects and lowering the cost of change across multiple markets.
“We are excited to launch Generali Core Tech as a further example of our focus on group synergies and technological transformation as part of the ‘Lifetime Partner 27: Driving Excellence’ plan,” said David Cis, Generali’s group chief operating officer. He added that the unit, working with core-systems vendor RGI, would continue to evolve the IIAB platform and expand the use of AI in software development.
From a talent perspective, the build-out of Generali Core Tech reflects a broader shift among large European insurers, including Allianz, AXA and Zurich, towards in‑house technology hubs and “software factories” that sit alongside vendor platforms. These units are increasingly competing for specialist skills in areas such as cloud-native development, core-platform integration, DevOps and AI engineering.
The creation of a dedicated 150‑person team underlines the scale and ambition of Generali’s programme. With IIAB already live in two countries but still at an early stage of its wider rollout, the group is betting that a concentrated pool of technical expertise – rather than fragmented, market‑by‑market IT efforts – will improve execution on a complex, multi‑year core replacement.
If successful, the recruitment drive and Core Tech build-out are expected to support not only day‑to‑day operations but also faster integration of future acquisitions and smoother connectivity with brokers, agents and other partners via standardised APIs and shared data models.
