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How are the CII's members coping with the switch to home work?

How are the CII's members coping with the switch to home work? | Insurance Business UK

How are the CII's members coping with the switch to home work?

For most of us, it’s been a couple of months now – so how are you coping with working from home? Many will point to the advantages – no hours wasted commuting, more of a work-life balance, while others will find themselves working longer hours and missing that office vibe.

For the CII’s members, it seems there was a similarly mixed response. The professional body recently conducted a Twitter poll of its membership and found that 2% had been furloughed, 73% were OK with working from home, while around 17% were struggling with the demands of carrying out their roles from the home environment.

In all, 148 members took part in the poll – with 7.4% still having to go to the office during the coronavirus pandemic.

“It is clear that insurance firms understand this is a public health emergency but they must still carry out vital work on behalf of their customers, to ensure their queries are answered, their policies remain intact and their claims are answered fairly,” said Keith Richards, managing director of engagement at the CII.

“The Chartered Insurance Institute will continue to work with government and the Financial Conduct Authority to ensure the latest guidance on how to protect and continue to serve the public is shared with our members.

“We will also continue to support members who have been financially impacted by COVID-19 and want to make sure the profession is equipped with the skills and knowledge they need to be best able to assist consumers in the months and years to come.”

The survey comes on the back of the body announcing a 20% discount on digital learning materials for its members and non-members who have been furloughed.