Guidewire has rolled out a new integration with electronic signature technology, enabling property and casualty (P&C) insurers to manage policy and claims authorisations directly within policy and claims platforms.
The move is the industry’s latest aimed at reducing manual effort, improving operational efficiency and meeting growing expectations for digital service among policyholders and brokers.
The integration allows insurers to automate agreement workflows such as policy issuance, claims approvals, and coverage confirmations. By embedding electronic signature technology functionality into core systems, insurers can process agreements more quickly while maintaining compliance and documentation standards. The solution also simplifies procurement and deployment, as the technology is now available through a single provider ecosystem.
The shift comes as insurers continue to adapt to increased demand for digital capabilities across the policy lifecycle. Traditional, paper-based workflows, which are often associated with longer processing times and the potential for administrative errors, have become increasingly difficult to sustain in a competitive, digitally-driven market.
Tim Hays, vice president and chief information officer at Mountain West Farm Bureau, reported that the integration helped the organisation reach more than 80% straight-through processing within the first six months of adoption. Guidewire cited this as an example of the operational gains that may be achieved through automation of agreement-related tasks.
Will Murphy, vice president of marketplace and technology alliances at Guidewire, said the integration supports insurers in offering more efficient and secure digital experiences. He noted that policyholders now expect insurance interactions to match the speed and convenience of other online services.
Meanwhile, DocuSign’s vice president of ISV partnerships, Scott Harrison, added that the partnership allows insurers to digitise customer authorisations, helping improve turnaround times and streamline internal workflows. He pointed to use cases such as claims authorisations, policy amendments and customer notifications as areas where digital signature functionality can support faster processing.
Guidewire also referenced research showing that a majority of insurance customers, or approximately 75%, are willing to switch providers in search of a better digital experience. In this context, built-in e-signature capabilities may help insurers respond more effectively to evolving customer service expectations while reducing processing delays and administrative costs.
Are you an insurance professional? What sort of document technology is your brokerage or insurance firm using? Please tell us below
