Investment banking company Morgan Stanley has appointed a former AIG executive, Ruchika Sethi, to the role of global support centre head.
As global head of the banking company’s in-house support centres, Sethi will oversee the facilities and their specific tasks. Some centres fulfill back office and business functions related to technology, legal compliance, and operations, among others, while other locations house call centres.
Sethi will oversee a total of nine support centres worldwide, in locations such as Bangalore and Budapest. She succeeds Arun Kohli, who had been leading the centres for the past two years on top of her responsibilities as chief operating officer for Europe, the Middle East and Africa.
“The global in-house centres around the world are playing an increasingly important role in the success of our firm,” said Morgan Stanley head of technology, operations and firm resilience Rob Rooney.
Rooney added that the company’s ambitions for its global support centres strategy need “senior, full-time focus,” hence the appointment of Sethi.
Sethi was most recently global deputy chief operating officer and chief transformation officer for AIG’s general insurance unit.
When asked by Reuters to comment on Sethi’s transfer to Morgan Stanley, AIG was unable to give a response in time.
News of Sethi’s jump to Morgan Stanley comes just over a month after AIG announced that it had named Allison Barrett as global head of multinational, general insurance.