The recovery from COVID-19 represents a long and winding road – but it’s not one that needs to be travelled alone, according to the Society of Insurance Broking (SIB).
In outlining its third-year plans during the month in which it celebrates its second birthday, the society has pointed out that it has already produced guidance on new customer vulnerabilities emerging from the pandemic and ways to recognise the rapidly expanding number of scams and fraud linked to the coronavirus. Now, and over the next 12 months, it is looking to focus on offering guidance to assist members in managing the most difficult conversations around the pandemic and to emphasise the value that professional advice can bring.
“By March, COVID-19 had already started to have a widespread impact on the broking profession and our members,” said Matt Hall, strategy and operations manager. “It was evident immediately that the priority had to be supporting our members during a difficult time. In an environment where so much is beyond our control, we will continue to focus on our core objectives – providing our members with knowledge, skills and insight to ensure they are best equipped to navigate the challenging business environment and, crucially, achieve the best outcomes for their clients.
“We have begun to look beyond the here and now, examining the long-term financial and economic impact of the pandemic and the ways it will change our ways of working.
“In the past few months many conversations have emphasised the importance of insurance to society – both the rewards of getting it right and the risks of getting it wrong.
“The value of clear professional advice to businesses and individuals is only likely to increase in the months ahead; and we will be there to ensure our members are supported on what will undoubtedly be a long road to recovery.”