Howden taps Qlaims to enhance claims services

Tie-up to benefit commercial clients

Howden taps Qlaims to enhance claims services


By Terry Gangcuangco

Howden, formerly Aston Lark, has partnered with managing general agent Qlaims Limited for the benefit of the insurance group’s commercial clients in the UK.

Under the tie-up, Qlaims will offer loss assistance insurance to Howden’s SME customers in the country, boosting the latter’s internal claims proposition.

“We have been working with Qlaims to ensure we have the best proposition for our commercial clients; the solution we feel reflects the Howden brand and works seamlessly to complement our existing in-house claims services,” said Victoria Sutton (pictured), head of claims operations for corporate and commercial, UK & Ireland retail.   

“The wider cover now provided by Qlaims, and the use of digital technology, enables us to work together to enhance the claims service and provide tremendous value to our clients. We believe this genuinely gives us a unique combination, to offer best-of-breed claims support across the market.”

Aston Lark, which became part of Howden in 2022, dropped its name and began trading using its parent’s branding last October. Sutton was with predecessor firm Lark Group from 2016.

Meanwhile, according to Qlaims’ announcement today, the deal with Howden took effect this month.

“We are delighted to be helping and supporting Howden’s clients with their claims,” Qlaims chief executive Liz Latter commented in an emailed statement. “We believe that most UK insurance policies have a gap when it comes to claims preparation, and including Qlaims with property insurances bridges this, and is a USP (unique selling point/proposition) for brokers in delivering great client service.

“Our value-add insurance provides clients with access to a professional claims specialist to prepare their property damage claim and help them recover quickly following a loss. We widened our cover in 2023 to include new subsidence claims, and the option of terrorism cover.

“In addition, we have introduced choices around service, cover, and greater flexibility in trading.  I’m keen that we make the inclusion of loss recovery insurance as easy as possible to enable more clients to have access to the cover and our services.”

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