Matthew Connell

Matthew Connell

Matthew Connell is director of policy and public affairs at the Chartered Insurance Institute, where his focus is to build public trust in insurance through dialogue with consumers, policymakers, influencers and industry professionals. He has worked at the CII since March 2017.

Previously, he was head of regulatory developments for Zurich Insurance Group’s UK life business. He has worked in banking and insurance for more than 25 years. He was the chair of the Investment and Life Assurance Group (ILAG) between 2015 and 2017, and chair of the European Financial Planning Association’s Standards and Qualifications Committee between 2018 and 2021. He holds an MSc in Public Relations from the University of Sterling and a PhD in Policy Studies from the University of Warwick.

Claims professionals rising to the challenge of increased consumer and SME expectations

Claims professionals rising to the challenge of increased consumer and SME expectations

What do SMEs want from the claims process?

'Regulatory metrics' – addressing a critical concern for policymakers

'Regulatory metrics' – addressing a critical concern for policymakers

What regulation can be stripped away, and what needs to be kept?

Insurers squeezed between two conflicting demands

Insurers squeezed between two conflicting demands

How are insurers supposed to negotiate these risks?

Column: Greater transparency in multi-occupancy leasehold insurance market welcome

Column: Greater transparency in multi-occupancy leasehold insurance market welcome

Why the move to improve commission transparency is "desirable"

Insurance and sustainability go hand-in-hand

Insurance and sustainability go hand-in-hand

Vast role of insurance industry highlighted

The truth about price walking in insurance

The truth about price walking in insurance

There is now a real possibility for change

Taking the heat out of financial vulnerability

Taking the heat out of financial vulnerability

Learning key lessons from the government's approach

Cost-of-living crisis – What role can an insurance broker play?

Cost-of-living crisis – What role can an insurance broker play?

It is insurance brokers' duty…

IB TALK

Clear director on how the narrative around "people and culture" has shifted in insurance

Victoria 'V' Gallimore, group people and culture director at Clear shares insights into how insurance businesses can create healthy cultures

The rise of group litigation - uncovering the risks

England has become one of the most attractive countries for group litigation – experts address emerging risks and how they can be accurately assessed

Global Weekly News Roundup July 03-07, 2023

Catch up on all the latest news including market continues recalibration at mid-year renewals

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