Allianz Global Assistance has announced the launch of a new product that will make the travel insurance claims process more convenient.
The company’s SmartBenefits product, using proprietary technology and new automated claims capabilities, will allow Allianz Travel Insurance customers to receive proactive claim payments within minutes of a qualifying flight delay, the company said. On certain plans, the company’s new fixed-amount payment option will allow travelers to file other travel delay and baggage delay claims with no receipts.
Allianz Global Assistance has re-engineered its travel protection benefits and added coverage to stay ahead of travelers’ evolving needs, the company said. By monitoring customers’ flights for qualifying delays of three to five hours, Allianz can automatically file a claim for the customer and offer up to three payment options. Customers can receive fixed payments – typically US$100 per person per day – on their debit card within minutes of entering payment details. They can also choose direct deposit, available in as little as 24-48 hours, or a mailed check.
“By offering proactive claim payments on qualifying flight delays, our innovative SmartBenefits make it easier for customers to get paid quickly for their inconvenience,” said Mike Nelson, global CEO of travel insurance and regional CEO for the Americas. “These enhancements to our travel protection products make traveling easier, more worry-free and enjoyable for our customers.”
The product enhancements became available in most US states from July 24, when travel insurance is booked through one of the firm’s travel agency partners.