Zurich Insurance Group has created a customer office to be led by Conny Kalcher (pictured).

Starting July 01, the company’s first chief customer officer will be in charge of delivering what Zurich described as a “unique and distinctive” customer experience. She brings expertise from the likes of MindFolio and the LEGO Group.

“The digital era is driving significant change and a transformation of customer experience in the marketplace,” said group chief executive Mario Greco. “This is a transformation that has already begun, delivering a number of company-wide initiatives to improve customer satisfaction and to drive profitable growth.

“We are delighted that Conny is joining us on our journey to accelerate the group’s transformation and spearhead the digital customer experience, which will be reflected in Zurich’s brand refresh.”