Zurich North America welcomes new head of Claims University

Zurich North America welcomes new head of Claims University | Insurance Business America

Zurich North America welcomes new head of Claims University

Zurich North America has appointed Terry-Dawn Thomas (pictured) as head of the company’s Claims University.

The company’s Claims University is a platform that offers onboarding, training, upskilling and reskilling opportunities to Zurich North America employees that are working in or are interested in working in Zurich’s claims department.

In her new role, Thomas will report to Zurich chief claims officer for North America, Doug Meyers, and will continue to work from Zurich’s Atlanta office. She will focus on creating a more consistent and collaborative learning experience across the business unit, a release said.

“I am excited to see Terry-Dawn leverage her great blend of leadership and technical expertise to drive a more consistent, collaborative and dynamic learning experience across the Claims department,” said Meyers. “I am confident Terry-Dawn’s vision matched with her proven track record of delivering successful outcomes will have a lasting impact on our employees and customers.”

Thomas has been with Zurich for eight years, and most recently served as a managing attorney for the staff legal office in Atlanta. Before joining Zurich, she was an attorney for 24 years and was working in private practice until 2011, when she joined GEICO as a managing attorney.