Crum & Forster (C&F), a provider of property and casualty, accident and health, and specialty insurance, has received the 2021 Marsh Broker Experience Award for Cyber and Professional Liability. The company received the award for its outstanding service and market presence in the cyber and professional liability space.
The award was given based on the results of a net promoter score (NPS), which measures the number of colleagues rating carriers based on three categories: promoter, passive and detractor. The resulting NPS is then measured against other insurers in the company’s peer group.
C&F consistently outstripped its peers with the best mix of promoters over detractors, the company said.
“The demand for cyber insurance has grown exponentially, and as brokers, we work diligently to partner with the best insurers to align our clients’ needs,” Marsh said. “As the recipient of the 2021 Marsh Broker Experience Award for Cyber and Professional Liability, Crum & Forster had the best results.
“The team is highly skilled, exceptionally responsive – even if it means a quick no – and a pleasure to work with. We look forward to continued success in cyber and carrying that momentum to other areas as well. Congratulations on this well-deserved recognition.”
“On behalf of C&F, I wish to thank the Marsh team for this recognition and look forward to replicating the success in 2022,” said Nick Economidis, vice president at C&F. “I would like to recognize the many individuals across our organization who have contributed to our success and without whom we could not have earned this award. My sincerest thanks to you and to the Marsh team for this honor.”