Arch Insurance has once again distinguished itself as a leading name in the professional and management liability space, earning the coveted 5-Star Professional Liability award for 2024. The recognition underscores the firm’s commitment to exceptional service, innovative solutions, and trusted broker partnerships.
Stephen Swartley, chief underwriting officer and senior vice president of executive assurance, emphasized the significance of this accolade: “We really appreciate being a 5-Star Carrier; it’s a great acknowledgment of all the hard work that our teams have put in every day. For us, it always starts with great service. We’re really focused on responsiveness and listening to our customers’ needs.”
The success of Arch Insurance has been driven by its dedication to continuous improvement. Swartley highlighted the company’s ethos: “Arch’s brand promise is ‘pursuing better together’—we take that seriously. It means we’re always trying to improve our service, products, and partnerships.”
Connor Brennan, vice president of professional Llability, echoed this sentiment, crediting Arch’s in-house expertise and integrity as key differentiators in a highly competitive market. “It boils down to technical underwriting knowledge, superb customer service, and stability. That’s allowed us to build long-term partnerships with brokers and insureds alike,” Brennan explained.
Arch’s claims process also stands out, thanks to its collaboration between underwriting and claims teams. Brennan shared how this synergy leads to superior outcomes: “Our claims team works closely with underwriting, ensuring open communication and informed decisions - from underwriting to claims handling.”
Looking to the future, Arch continues to invest heavily in technology, streamlining processes to enhance efficiency. Swartley highlighted advancements like digital platforms for small business placements, while Brennan pointed to tools like the underwriting workbench, which simplifies operations and accelerates response times.
As Arch Insurance solidifies its position as an industry leader, it remains clear why brokers and clients alike continue to trust this 5-Star provider. Swartley summed it up best: “We owe a lot to our strong partnerships and our drive to be better, every single day.”
To learn more about Arch Insurance’s award-winning approach, click here to watch the full interview.