Sun Life Financial Inc. and Tribal Wi-Chi-Way-Win Capital Corporation (TWCC) have unveiled a new partnership aimed at fostering economic growth and job creation in Winnipeg.

The collaboration will expand TWCC’s Contact Centre operations to support the Canadian Dental Care Plan (CDCP), benefiting Canadians nationwide while advancing Indigenous employment.

The partnership is expected to result in the doubling of TWCC’s Contact Centre capacity, with at least 33% of the workforce identifying as Indigenous. TWCC, a 100% Indigenous-owned organization, provides business services and customer care solutions across Canada.

The formal announcement of the partnership will take place on Friday, Nov. 22, 2024, at the Inn at the Forks in Winnipeg, Manitoba.

Speakers at the event will include Alan Park, chief executive officer of TWCC; Marie-Chantal Côté, senior vice-president of group benefits at Sun Life; acting grand chief Betsy Kennedy of the War Lake/Assembly of Manitoba Chiefs (AMC); chief Cornell McLean, TWCC Chairman and representative of the Interlake Reserve Tribal Council; and national chief Cindy Woodhouse Nepinak.

A global financial services leader, Sun Life Financial Inc. provides asset management, insurance, and health solutions to clients in markets worldwide, including Canada, the United States, the United Kingdom, Ireland, Hong Kong, the Philippines, Japan, Indonesia, India, China, Australia, Singapore, Vietnam, Malaysia and Bermuda. As of September 30, 2024, the organization managed $1.51 trillion in assets.

Founded in 1993, Tribal Wi-Chi-Way-Win Capital Corporation is owned by five Manitoba Tribal Councils and several Independent Manitoba First Nations. It specializes in customer experience solutions and employs over 350 people, with a focus on fostering Indigenous community growth.

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