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The risk of a reputation
A maelstrom of social media, high stakeholder expectations and public discontent is driving the frequency and severity of reputational crises – and the insurance industry itself is not exempt
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Should medical marijuana be covered by workers' comp?
Even as support for marijuana legalization continues to grow, the implications for workers' comp remain unclear
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The digitization of trust
Clients won’t stop relying on your advice, writes Philipp Kristian Diekhöner, but you can expect them to seek it out online
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Thriving in a small town
Despite an increasingly competitive marketplace, Ives Insurance Brokers president Jeff Ives explains how the Canadian broker has continued to thrive in this evolving industry
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How market segmentation can help insurers stay ahead
Lessons can be learned from Google's entrance into insurance
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Why isn’t my gadget claim settled in three seconds when insurtechs can?
An in-depth look at a claimant’s case and how it presents opportunities for insurers
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The human firewall
Cyberattacks are a matter of when, not if, writes Dan Burke, and readiness involves the first line of defence – humans
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Cyber, property should collaborate
Sometimes the breach comes from employees who don’t know the right way to protect data
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Time to differentiate yourselves
MGA’s CEO believes there is more value for brokers in commercial and specialty lines
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In the driver’s seat
The global pendulum is swinging toward data-led insurance solutions, and automotive telematics is leading the way