SPG Canada's Diana Charters says brokers are missing critical contract obligations – and clients pay the price at claims time
Branislav Urosevic May 13, 2026
With the denial, Ontario's top court effectively confirmed that pandemic realities must factor into post-hoc billing reviews
A keynote moment turned catastrophic when Stephen Fry plunged six feet off a London stage—now a high-stakes legal battle is unfolding
AI tools are helping insurers triage incoming claims faster by prioritising urgent CAT cases that once sat in queues
Multi-lawsuit dispute puts broker responsibility and claims handling under microscope
Plummeting success rates raise doubts about the tribunal
CROs are reporting stable headcount but rising demand for data skills
Data shows shift toward complex transactions drives larger payouts despite fewer claims
She will bring carrier-side experience to the industry's fight against organized insurance crime
Aon’s Daniel Ocampo explains how sustainability, global risks and energy transition are reshaping insurance capacity, pricing and strategy for Canadian businesses today
WTW's Grant Williamson shares key insights for SMEs on managing cyber, supply chain and emerging risks
Climate, cyber and supply chain shocks are colliding, forcing Canadian firms to rethink how they understand and structure risk
