As COVID-19 (coronavirus) causes flight cancellations and travel bans in some parts of the world, Insurance & Financial Services Ombudsman (IFSO) Karen Stevens is urging Kiwis to consult their airline, travel agent, and insurer before they change their travel plans.
“We’ve been receiving a number of calls from people who want to change or cancel their travel plans because of the coronavirus outbreak, but they’re concerned about insurance,” Stevens said.
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