Life services out-earned the rest of the group in the first half, with insurance profit up 20%, while the bill for last year's uninsured hack still hangs over the mutual
Results show how fast AI-driven direct insurers are compressing acquisitions and claims costs, and brokers who still compete mainly on price should take note
The regulator's criticism of claims funders in the £7.5 billion redress scheme mirrors earlier findings on referral fees inflating motor insurance costs
With UK insurers forecast to pay out £1.11 for every £1 earned in 2026, the pressure on motor claims efficiency has moved from operational concern to regulatory priority
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