Financial Ombudsman Service

Read all of the latest Financial Ombudsman Service news that inurance professionals need to know!

In the news

Motor cover drives complaints rise despite broader FOS improvement

MOTOR & FLEET

Motor cover drives complaints rise despite broader FOS improvement

New FOS data shows motor insurance complaints up in Q1 2026 while most other lines saw declines

LMA's new SME wording answers a years-long market request

SME

LMA's new SME wording answers a years-long market request

The Lloyd's Market Association launches plain-language property cover as demand grows and readability research backs the approach

ABI and BIBA back Consumer Duty enforcement at Lords inquiry

CLAIMS

ABI and BIBA back Consumer Duty enforcement at Lords inquiry

Industry bodies tell peers regulation is working but outsourcing oversight and consumer understanding need improvement

Vet costs up 60% since 2016, but pet policy limits lag behind

CLAIMS

Vet costs up 60% since 2016, but pet policy limits lag behind

The gap between what treatment costs and what policies pay is widening fast

Lords inquiry hears concerns over FCA enforcement amid low home insurance claims acceptance rates

PROPERTY

Lords inquiry hears concerns over FCA enforcement amid low home insurance claims acceptance rates

Witnesses tell committee that regulation may be adequate, but questions remain over enforcement and consumer understanding

Keep up with the latest news and events

Join our mailing list, it’s free!