Two of the regulator's most senior insurance figures warned peers against treating standard policy wording as a shortcut to Consumer Duty compliance. Brokers meanwhile want more clarity on what "good" actually looks like
One sector's complaints rose 19.4% in H2 2025 - the only insurance line to increase - while every other product fell. The trends carry different implications at renewal
Home insurance acceptance rates range from 45% to 85% across providers - a 40-point spread that gives brokers concrete grounds to interrogate insurer selection before a client's next renewal
The FCA's early intervention model - stopping regulated activity before insolvency - puts client money segregation and wind-down planning back on compliance agendas
Five years of growing directory demand meets a policy change that will refer fewer consumers to specialist providers - and a conversion gap that neither figure resolves
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