Operational resilience focuses on an insurer’s ability to prevent, adapt to, respond to, recover from, and learn from operational disruptions, ranging from cyber incidents and system outages to vendor failures and extreme weather. Regulators increasingly expect clearly defined important business services, impact tolerances, scenario testing, and board‑level oversight. For insurance practitioners, this means integrating resilience into IT, outsourcing, business continuity, and incident management frameworks, ensuring that core activities like underwriting, claims, and policy servicing can continue under stress.
Operational resilience, data demands and governance reforms are changing how insurers work, long before rules take effect
It is about clean data, faster decisions and operational clarity
CROs are reporting stable headcount but rising demand for data skills
Global reforms are reshaping how insurers use private credit, alternative assets and asset-intensive reinsurance
Clearer regulation and rising risk complexity push brokers to align growth ambitions with governance and customer outcomes
