Operational resilience focuses on an insurer’s ability to prevent, adapt to, respond to, recover from, and learn from operational disruptions, ranging from cyber incidents and system outages to vendor failures and extreme weather. Regulators increasingly expect clearly defined important business services, impact tolerances, scenario testing, and board‑level oversight. For insurance practitioners, this means integrating resilience into IT, outsourcing, business continuity, and incident management frameworks, ensuring that core activities like underwriting, claims, and policy servicing can continue under stress.
With June 30 approaching, firms face a compliance crunch and the implications extend beyond regulation
Awareness is rising, but misconceptions around cyber cover, claims and resilience are still leaving UK businesses dangerously exposed
Why bordereaux management modernisation, an enterprise data hub and carefully governed AI are central to profitable growth
High-profile incidents are reshaping how businesses assess cyber exposure, with disruption now extending far beyond data loss
Senior industry figures at BIBA 2026 warn that AI adoption is outpacing governance in parts of the market
