Operational resilience focuses on an insurer’s ability to prevent, adapt to, respond to, recover from, and learn from operational disruptions, ranging from cyber incidents and system outages to vendor failures and extreme weather. Regulators increasingly expect clearly defined important business services, impact tolerances, scenario testing, and board‑level oversight. For insurance practitioners, this means integrating resilience into IT, outsourcing, business continuity, and incident management frameworks, ensuring that core activities like underwriting, claims, and policy servicing can continue under stress.
