“Insurers continue to do all they can to help their customers.”
Those were the words of a spokesperson for the Association of British Insurers (ABI) in an update following the fire that took place in London Luton Airport’s Terminal Car Park 2 on October 10.
In a statement on Wednesday, the ABI said: “We’ve worked with fellow industry body the Motor Insurers’ Bureau (MIB) to obtain and share the number plates of the vehicles in the car park with our members, who are contacting customers as quickly as possible.
“Many insurers are covering the costs of their customers’ journeys home from the airport; others have said they will waive policy excesses and that any claim from the fire will not impact no-claims discounts. If you suspect that your vehicle may have been damaged in the fire and have not already done so, speak to your insurer to see what support is available.”
Issuing its own update, Markerstudy Insurance posted the below on LinkedIn.
Meanwhile the ABI noted that, until it has been deemed safe, it will not be possible for anyone to enter the extensively damaged car park to assess vehicles or retrieve belongings.
“Our discussions with Luton Airport and APCOA are ongoing, and we will continue to work together, prioritising safety at all times, to make sure customers are updated,” added the ABI spokesperson, who was referring to the parking management company.
Separately, APCOA said: “At least partial demolition of the car park remains a probability given the extent of the damage. If that does happen, we have yet to determine whether cars can be removed from the building prior to its demolition. There has been no change to the initial assessment that most vehicles will be unsalvageable.
“We are pleased to say that all car registration plate details from the cars which were in the car park have now been confirmed and passed on to MIB. This was a complicated task but means that our customers will now be able to progress with their insurance claims as quickly as possible.”
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