Aviva, which recommends the use of its new self-serve tool when making mid-term adjustments (MTAs) on regionally traded commercial motor, has published a comprehensive guide for brokers. Launched in 2022, the digital solution also allows brokers to renew or lapse across motor and non-motor policies.
“We appreciate getting to grips with a new process can take some time,” Aviva tells brokers. “That’s why we’ve made the tool as simple and straightforward to use as possible. To help you along the journey, we’ve developed a new step-by-step guide you can save and use as a reference point for your next MTA, renewal, or lapse online.”
According to Aviva, the tool is now its preferred channel for such straightforward requests, with plans to expand its scope further.
“Being able to self-serve MTAs on regional commercial policies is just one of the examples of how we’re looking to enhance our digital and underwriting proposition,” said Aviva, the goals of which include giving underwriters more capacity to work with brokers on complex cases instead of spending time on simple requests.
