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Aviva to add 50 jobs to Irish outpost, create ‘digital hub’

Aviva to add 50 jobs to Irish outpost, create ‘digital hub’

Aviva to add 50 jobs to Irish outpost, create ‘digital hub’ Aviva is to add 50 new jobs to its Galway operations centre in Ireland, it has been revealed today.

The newly created positions will be in the insurer’s claims handling team, call centre and will also help form a new digital hub.

Ten of the new positions will be for digital developers who will work on the company’s website and on developing mobile applications for customers.

Aviva currently employs 300 people at the contact and claims centre in Galway, which is located in the Knocknacarra area of the city.

The new digital hub team, who will be based in a specially-designed workspace which aims to foster collaboration and innovation, will work with their digital counterparts in Dublin to implement the company’s ‘digital first’ strategy.

The move, which will see the roles filled between now and the end of the year, forms part of a continuing effort to enhance its online services, the company said.

It will focus on making the customer journey, both online and through the Aviva call centre, as simple as possible.

Aviva’s chief operating officer, Michelle White, said: “So far this year, we've taken on 35 new employees and the additional 50 roles we are announcing today will help us build on the excellent customer service we are providing out of Galway.”

“In addition, we are developing our digital hub in Knocknacarra as we seek to become the easiest insurer for our customers to do business with,” she added.

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