Standards. Professionalism. Trust. The Chartered Insurance Institute (CII) has dedicated itself to driving confidence in the power of professional standards, and an understanding of the imperative of customer centricity within the insurance industry since its inception in 1912. Yesterday, the CII took its next step in these ambitions with the launch of a new Chartered title for managing general agents – the Chartered Insurance Underwriting Agent, with the support of the Managing General Agents’ Association (MGAA).