Consumers rushing to meet the Financial Conduct Authority’s (FCA) deadline to submit complaints about payment protection insurance (PPI) have encountered crashing websites and long waits to reach banks by phone, according to reports.
The August 29 deadline has come and gone, but many customers have taken to social media to complain about receiving an “internal server error” message when trying to access their bank’s portal before the cut-off. Among the banks impacted was Santander, which reported a “brief technical issue” yesterday morning.
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