Just 16% of UK consumers rate their insurer as ‘excellent’ when it comes to contactability and getting queries resolved, new research has revealed. A further 32% rate their insurer as ‘good’ – meaning that a “disturbing” 52% consider their provider difficult to get hold of in a moment of crisis.
The report, commissioned by Yonder Digital Group, looked at a range of consumer-facing sectors in Britain and found that the majority are “falling well short of providing ‘excellent’ contactability to their customers and prospects.”
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