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Legacy issue sees Hastings reimbursing policyholders - report

Legacy issue sees Hastings reimbursing policyholders - report | Insurance Business UK

Legacy issue sees Hastings reimbursing policyholders - report

Back in February, Admiral Insurance identified nearly 900 customers who had been charged twice because of an IT error… now auto insurer Hastings has reportedly suffered a similar fate, to the tune of £1 million in refunds.

Citing a source ‘close to the process’, a report by The Telegraph said Hastings has paid affected policyholders following an IT glitch. According to the report, more than 20,000 motorists had to be compensated.   

“This was due to an isolated legacy issue with our system, which has now been fixed,” the publication quoted a Hastings spokesperson as saying. “Current and previous customers who were impacted have all now been contacted.

“We have worked to put things right for our customers as quickly as possible.”

In a separate development, Sainsbury’s Bank – which also sells insurance products – has been hit by a technical hiccup as well. A report by The Sunday Times said credit card customers have encountered online banking troubles following a recent web upgrade.  

Two years ago the same provider erroneously sent confirmation emails for supposed insurance policy purchases which customers didn’t make.


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'IT error' causes double debit for nearly 900 Admiral policyholders
Supermarket ‘sells’ insurance cover – but confused customers say they didn’t buy it