Qlaims Limited has appointed Maisie Burwood (pictured) as senior partnerships success manager, a newly created role that forms part of the claims specialist MGA's wider strategy to deepen long-term relationships with brokers and networks.
Burwood joins Qlaims after nine years at Arc Legal Assistance, where she worked within the commercial division. During her tenure, she played a key role in building strong partner relationships and delivering positive outcomes for clients and customers alike. Arc Legal is a specialist MGA and one of the UK's leading providers of legal expenses insurance and assistance products, managing more than 14 million policies across personal, motor, commercial, affinity, property, travel and leisure lines.
Speaking about the move, Burwood said creating meaningful, long-lasting partnerships has always been at the heart of her career and was a key reason for joining Qlaims.
"The strongest partnerships are built on trust and transparency, with the customer at the heart of every decision. Qlaims has a clear commitment to supporting brokers and their clients, and I'm excited to help strengthen those relationships as the business continues to grow," she said.
The newly created role will see Burwood report directly to Qlaims COO Simon Fenwick, who described the appointment as a strong addition to the firm in support of its planned growth.
"Maisie brings a wealth of experience, a genuine passion for partner success and a deep understanding of what brokers value from their relationships. As we continue to expand, her expertise will play an important role in helping us deliver even greater value to our partners and customers," he said.
Qlaims, based at the Leadenhall Building in London, provides loss recovery insurance that gives homeowners and businesses access to an independent, FCA-regulated claims specialist to prepare and negotiate property damage claims, distributed through UK brokers and intermediaries. The firm has expanded its broker distribution in recent years, including a partnership with Howden to support the group's commercial clients.
The hire comes as UK household claims reach record levels, adding to the complexity of the property claims Qlaims is built to support, and as regulators sharpen their focus on how that complexity is handled. ABI figures showed the average household claim hit £6,340 in the first quarter of 2026, the highest on record and up 20% on the same period in 2025, while the average domestic subsidence claim rose 9% year on year to £17,820. That followed a record £6.1 billion in UK property insurance payouts across 2025 as a whole, driven by the UK's hottest summer on record and a run of severe storms.
At the same time, the FCA has said the experience of making a claim is generally when a product's value and service are put to the test under the Consumer Duty, and it has separately widened its oversight of MGA and coverholder governance, with claims handling and consumer outcomes a central focus.
For claims of this scale and complexity, having an independent specialist manage the process on the policyholder's behalf is an increasingly material part of the customer experience insurers and brokers are judged on. For an MGA whose entire proposition is built around improving that experience, dedicated partnership management aimed at brokers and networks is increasingly seen as core to demonstrating those outcomes, rather than simply a sales function.
