Arc Legal Group has announced a new strategic partnership with CET UK to support the delivery of its home emergency claims services.
The collaboration sees CET, a provider of home emergency services in the UK, take on full management of Arc Legal’s home emergency claims process. This includes first notification of loss (FNOL), contractor deployment and oversight, and ongoing management of emergency repair services. CET also specialises in drainage surveys, subsidence investigations, and property repairs.
Lee Taylor, chief executive of Arc Legal, said the partnership is aimed at strengthening the company’s home emergency product line. “We are looking forward to collaborating with the CET team to develop our home emergency offering,” Taylor said. “CET will bring a wealth of knowledge, expertise and experience to our home emergency product that will modernise our claim delivery, enhance our customer journey and ensure a competitive and sustainable cost structure.”
He added that Arc Legal plans to expand its home emergency services in the coming year. “Our partnership with CET will allow us to meet our growth objectives, with exciting plans to expand our product and service provision further in 2025 and beyond,” he noted.
Ashley Phillips, chief executive at CET, said the partnership aligns with CET’s commitment to enhancing claims outcomes through investment in innovation. “We are delighted to be partnering with Arc Legal to manage their home emergency service offering,” he said. “Our future digital service delivery plans are particularly exciting.”
The collaboration coincides with heightened pressure across the UK claims environment. According to the Association of British Insurers, weather‑related home insurance claims reached a record £226 million in the first quarter of 2025, the highest quarterly total on record – with Storm Éowyn notably driving this surge. Overall domestic property insurance payouts, including fire, theft and subsidence claims, rose to £886 million in the same period, up 20% year‑on‑year. The average combined buildings and contents premium was £393 in Q1 2025, reflecting increased claim costs.
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