Claims management and insurance solutions company Sedgwick has appointed Laura Horrocks (pictured) as head of fraud technology and intelligence for its UK-based investigation services division.
As head of fraud technology and intelligence, Horrocks will oversee the development of the company’s newly integrated counter-fraud solution from Shift Technology, a release said. The release added that Shift’s machine learning and AI technology would give Sedgwick’s investigation team a “tactical edge” and improve its accuracy in identifying insurance fraud early. Sedgwick has stated that it is the first claims management company to partner with Shift Technology and adopt its fraud detection solution.
Horrocks has been with Sedgwick since 2015, having previously worked as a fraud assessment and intelligence manager. She also served as manager of Sedgwick’s road traffic accident (RTA) insurer investigations team, investigating motor insurance fraud.
“Our counter-fraud strategy revolves around three key pillars: people, technology and intelligence,” said Sedgwick director of investigation services Ian Carman. “Our passion for protecting our clients and their honest customers against the impact of fraud means that our strategy goes many steps beyond simply purchasing the latest counter-fraud technology.
“Laura and her team, working alongside our technology and industry partners, will ensure that our detection methods never stop evolving, our technology is continually optimised, and we’re able to shine light on emerging trends and threats in near-real time.”
“It’s an honour to be appointed to this new role,” Horrocks commented on her promotion. “Having worked at Sedgwick for a number of years, I know how innovative the business is in introducing solutions to tackle fraud. I look forward to using Shift Technology across the business to continue to evolve detection and save clients’ money in fraud costs across a variety of claims.”
Horrocks’ promotion comes after Sedgwick established a new UK fraud investigations leadership team last year, and became an affiliate member of the Insurance Fraud Bureau. According to Sedgwick, these investments have helped build on its success over recent years and save its clients some £100 million in fraud costs across home, commercial, motor and liability claims.