Office address: 3200 Beechleaf Ct, Raleigh, NC 27604
Website: ncdoi.gov
Year established: 1899
Employees: 630+
Key people: Mike Causey (commissioner); Jackie Obusek (chief deputy commissioner); Amy Funderburk (general counsel); John Hoomani (COO); Mitchell Weiner (chief information officer); Marty Sumner, Angela Hatchell, and Michelle Osborne (senior deputy commissioners)
Operating budget: $53.2 million (2025)
The North Carolina Department of Insurance (NCDOI) regulates the state's insurance industry. In 2024, NCDOI saved or recovered nearly $144 million for residents through fraud investigations, consumer assistance, and locating lost life insurance benefits.
The NCDOI was formed in 1899 to manage and enforce insurance rules across the state. It began as an appointed office before voters gained the power to choose its commissioner.
Since then, it has grown into a major agency that protects consumers and oversees industry practices. Here are some major turning points in the agency’s evolution:
Today, the North Carolina Department of Insurance investigates fraud, helps with consumer complaints, and licenses thousands of insurance agents across the state. It works with law enforcement to stop scams and return money to the public.
The department continues to update its work to meet North Carolina’s insurance needs, including when it rejected a major rate hike request to protect homeowners.
The NCDOI was created to promote fair treatment, build public trust, and stabilize the insurance market. Its legal mandate includes setting standards, reducing fraud, and protecting lives, property, and long-term consumer interests.
The North Carolina Department of Insurance helps keep insurance accessible, affordable, and financially secure for residents across the state. These divisions carry out its mission in all 100 counties:
The department is led by the North Carolina Commissioner of Insurance, who is elected every four years by statewide vote. The current commissioner, Mike Causey, began his term in 2017 and was re-elected in 2020 and 2024.
The North Carolina Department of Insurance carries out a range of regulatory duties that affect consumers, insurers, and licensed professionals statewide:
These responsibilities help protect people, property, and financial stability across North Carolina. The department balances industry oversight with consumer support every day.
The North Carolina Department of Insurance has focused on limiting rate hikes and improving insurance access for vulnerable residents. In 2024, it capped homeowners’ insurance rate increases after rejecting a proposed hike.
Beyond these, the agency has rolled out several initiatives to protect policyholders and improve services:
It also took on a larger oversight role under the state’s new underinsured coverage law. These efforts show the agency’s active role in responding to consumer needs and strengthening insurance oversight across the state.
The North Carolina Department of Insurance (NCDOI) is committed to protecting consumers through direct support, education, and fraud prevention. As of May 2025, it helped return:
The department offers free Medicare counseling, insurance guides, and disaster planning resources. It also runs public awareness campaigns on topics like distracted driving and flood safety
22.6% auto rate increase under review
Proposal includes sharp increase in certain coverages
Commissioner negotiates compromise to offset natural disaster and inflation costs
Limits cannot exceed $1 million per person or accident
"I haven't seen the evidence to justify such a drastic rate increase," says commissioner
