Allstate to move away from physical inspections

Major insurer hopes to move most of the country to an app within the next few weeks

Allstate to move away from physical inspections

Insurance News

By Ryan Smith

Allstate is dropping its drive-in inspection stations in favor of the QuickFoto Claim photo estimating system within the Allstate app, according to a report in Repairer Driven News.

“Findings from a recent test validated that QuickFoto Claim continues to be a viable option for inspecting vehicle damage and showed that customers embrace this option,” Allstate auto claims line management director Sandee Lindorfer wrote in a message to Good Hands direct repair network shops. “For this reason, Allstate has begun a countrywide transition from drive-in inspection centers to a virtual experience. By this summer, we expect the vast majority of drivable auto claims to be virtually inspected countrywide – starting with Texas and California.”

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Drive-in inspections will be sticking around in Rhode Island and Massachusetts, according to Repairer Driven News. Massachusetts has actually banned photo estimating; it wasn’t clear why drive-in stations were staying in Rhode Island.

Allstate spokesman Justin Herndon said that after Texas and California, more states would roll out the program over the next few weeks.

“It makes more sense for our customers, really,” Herndon said. He said that QuickFoto claims were more convenient for policyholders than setting up appointments and going to drive-in inspection stations.

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Allstate releases profit figures, adds 57,000 ft. of office space
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