DUAL launches crisis management team

DUAL launches crisis management team | Insurance Business America

DUAL launches crisis management team

DUAL North America has announced a partnership with Munich Re Syndicate Ltd. (Lloyd’s 457) to launch a crisis management underwriting program to offer product recall and contaminated products insurance.

DUAL Crisis Management is quoting new business beginning this month. The team will underwrite and provide specialty claims handling for companies in the food and beverage, agriculture, consumer products, and manufacturing industries. Global coverage for US-based risks will include accidental contamination, government recall, malicious product tampering, product extortion, adverse publicity, defect, error in design, epidemic failure, workplace violence, and more.

The DUAL Crisis Management team includes 11 underwriters and a claims professional, all of whom joined the company last year from Swiss Re Corporate Solutions. The team is led by three managing principals: Mark LeBlanc, Christian Waeldner and Robley Moore. LeBlanc and Moore brought the team to Swiss Re in 2016. By the time the team moved to DUAL in 2021, it had grown to be the largest writer of these crisis management products in the US market.

“The DUAL team has been working hard to build top-quality carrier support for what will be a unique subscription offering in the US crisis management space,” LeBlanc said. “We plan to build on the market leadership we demonstrated over the last five years with more products and international reach. It was really important to get support from both US and London carriers to provide top service to brokers and insureds in both key markets. DUAL and Howden Group provide the ideal platform for this vision. We look forward to announcing additional partners soon.”

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“We are delighted to be launching this product with such a respected partner as Munich Re,” said John Johnson, CEO of DUAL North America. “The DUAL Crisis Management team is well-known as an industry leader in this space. Having an in-house claims expert is a real differentiator in the marketplace that allows us to provide a faster, more thorough service to our clients. Between the team’s services and undoubted underwriting expertise and our partner’s strength, we are excited to continue expanding this offering.”

“We too are excited to be partnering with DUAL on its new program,” said Dominick Hoare, chief underwriting officer for Munich R3e Syndicate. “Having worked with the team previously, we know that they are experts at what they do, and that goes for their crisis management experience as well. As the chosen carrier in London, we look forward to the opportunity of providing global coverage more effectively for a wide variety of risks, across a number of important industries.”