Liberty Mutual has been named the top insurer with the most satisfied commercial insurance agents by the J.D. Power 2018 Independent Insurance Agent Satisfaction Study.
The J.D. Power Independent Insurance Agent Satisfaction Study – developed in partnership with the Independent Insurance Agents & Brokers of America – surveyed independent P&C agents, particularly their “business outlook, strategies and overall satisfaction with commercial lines insurers” in the US.
The study surveyed 1,380 P&C independent insurance agents, resulting in a total of 1,217 evaluations of commercial lines insurers with whom the agents had placed policies within the last 12 months.
Of the insurers that made the list, Liberty Mutual emerged as the top scoring company among independent agents.
“Agents clearly appreciate our ability to help them meet the insurance needs of small businesses, no matter how simple or complex the risk,” said Steve McAnena, the president of Business Insurance – a Liberty Mutual operation that offers commercial insurance coverages to small businesses via independent agents.
“With over one million small commercial policies in force, we understand the importance of offering independent agents a broad appetite, range of tailored products, easy-to-use tools and local relationships.”
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