The world’s largest independent provider of claims management solutions has set up a cyber incident response platform for the clients of global insurer Chubb.
 
Crawford and Company has launched a new partnership with Chubb, whose clients will receive a single point of contact and a 24/7 incident response platform to report cyber incidents.
 
Crawford said its incident managers will help policyholders navigate through the complexities of a cyber incident from start to finish, offering access to a global network of crisis management service providers.
 
The new platform will be available to current and future policyholders who purchase cyber cover through Chubb in Europe. It is designed to meet the needs of a wide range of international and domestic organizations across Europe, including both larger and middle-market companies in Continental Europe, the UK and Ireland.
 
“The outputs of our cyber network solution are clear: to minimise the impact of a cyber-related event on Chubb customers’ business operations and brand reputation,” said Douglas Mower, Crawford vice president and innovation director for Europe, Middle East, Africa and Asia Pacific.
 
Tim Stapleton, vice president and cyber insurance product manager, overseas general insurance at Chubb, noted that cyber incidents develop quickly and have a number of complex moving parts.
 
“It is crucial that our insureds have immediate access to a provider that can help them take control of the situation and respond accordingly. This is a global solution with a local feel,” Stapleton.