Pacific Guardian Life reveals possible data breach

"Unauthorized actor may have accessed or acquired data" including personal info

Pacific Guardian Life reveals possible data breach


By Terry Gangcuangco

Pacific Guardian Life Insurance Company (PGL) has issued an alert concerning a possible data security breach.

In its announcement, PGL noted that suspicious activity was flagged within its email system last September 5, prompting immediate action, including enlisting the expertise of external cybersecurity professionals.

Through the process, it was discovered that “an unauthorized actor may have accessed or acquired data” from PGL’s digital environment last August 25. An exhaustive evaluation of the possibly impacted data was subsequently carried out.

“On March 5, 2024, based on the information reviewed, PGL understands that the data in scope includes certain personal information,” the company stated.

“The information included in the potentially affected files varied by individual, and contained individuals’ names, Social Security numbers, financial account information, payment card information, medical information, health insurance information, date of birth, driver’s licenses or state ID, US alien identification number, taxpayer ID, copy of marriage certificate, mother’s maiden name, and electronic signature.”

PGL, meanwhile, stressed that it has no evidence pointing to the use of the information in committing identity theft or fraud.

The insurer went on to say: “PGL takes this incident and the security of information in its care seriously. Upon learning of this incident, PGL secured its environment and investigated to determine the nature and scope of the incident. PGL continues to implement additional technical safeguards to help prevent a similar incident in the future.”

PGL advises individuals to closely monitor their account statements and credit reports for any signs of unauthorized or suspicious activities over the next 12 to 24 months.

For those seeking further information or assistance regarding the breach, PGL has provided a hotline, available from Monday to Friday, 9am to 9pm Eastern Time, at 1-888-451-6477. Written inquiries can also be sent to 1440 Kapiolani Blvd #1700, Honolulu, HI 96814.

“PGL apologizes for any inconvenience or concern this incident may cause,” the company said.

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