Farmers Insurance has announced a partnership with Talespin, a company that provides virtual reality and augmented reality products for businesses, to develop a VR training curriculum that focuses on simulating workplace conversations to help employees practice key interpersonal skills.
The first employee-communication training program that Farmers and Talespin are producing will focus on simulating vendor communication and communication with customers. The training modules are ultimately intended to improve the overall customer experience, Farmers said.
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