Risk Control Technologies introduces self-assessment module for insured portal

New capability allows insurance producers to survey policyholders

Risk Control Technologies introduces self-assessment module for insured portal


By Lyle Adriano

Risk Control Technologies, a software developer for insurance companies, has launched the self-assessment module for its own Insured Portal software solution, enhancing the way insurance producers engage with their clients.

The Insured Portal is a web portal that provides transparency to policyholders around the survey process and increases collaboration on surveys and recommendations. It also offers insureds greater visibility of safety resources and industry best practices while expanding the digital presence of insurance organizations.

With the new self-assessment module integrated into the Insured Portal, insureds can now conduct reviews of their own selves as directed by their carrier.

The self-assessment module addresses an issue faced by some loss control teams – the inability to visit or survey a significant part of the book of business. With the self-assessment module, the risk control team will be able to reach and determine the level of risk a policyholder accounts that would not typically receive an in-person visit.

The solution not only helps insurance organizations identify policyholder outliers that may warrant further follow up, but also greatly increases the amount of data available for use by an insurance organization’s underwriting, claims, analytics, and actuarial departments.

Aside from allowing insurers to survey policyholders they normally cannot visit, the module also enables producers to:

  • Obtain a more holistic view of the insured, allowing for appropriate, tailored service
  • Conduct pre-visit surveys to prepare both consultants and customers, enabling visits of a more consultative nature and improving the customer experience
  • Evaluate customer satisfaction with the survey process, consultant, organization and more
  • Assess insured awareness and utilization of existing risk control/safety resources
  • Identify cross-selling opportunities, particularly for multiline carriers

“Self-assessment capabilities will allow our customers to reach a larger number of policyholders, which will further strengthen their ability to reduce risk while increasing policyholder engagement and retention,” said Risk Control Technologies CEO David Da Costa.

The CEO added that that demand for the functionality signifies a shift in the industry, as insurers consider more innovative approaches to engage more policyholders.

Risk Control Technologies has offices in both New York and Toronto.


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