Commercial clients working abroad can go online to manage coverage

Commercial clients traveling abroad are more than just homesick, they are looking to take personal control of their insurance needs, says one insurer.

Commercial clients working abroad can go online to manage coverage

Risk Management News

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Commercial clients traveling abroad are more than just homesick, they are looking to take personal control of their insurance needs, says one insurer.

The Travel Risk Intelligence Portal (TRIP) is set to go live January 1, providing access for Canadian Chubb Insurance clients who currently have commercial and accident insurance.

“For our insureds who travel and conduct business outside North America, this new portal is a significant online travel risk management tool,” says Gillian Gerrish, Canadian underwriting manager, general liability, with Chubb Insurance Company of Canada. “It is more personalized, and more customer-defined. It provides information at their fingertips that will help keep insured travelers safe and provide access to critical emergency resources.”

Managed by Europ Assistance, a global medical, safety and security solutions provider, TRIP includes country and city risk ratings, real-time security alerts, local health, safety and security reports, travel risk mitigation tips, transportation information and several tools to manage medical incidents while traveling, Gerrish told Insurance Business.

“It will cover commercial customer’s policies that include foreign voluntary workers’ compensation, international blanket accident or blanket accident coverage,” says Gerrish. “It also will be available to customers who have a Chubb accident policy with a medical evacuation and repatriation benefit. The portal is an exciting value added feature that provides comfort to our Canadian customer.” (continued.)

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In the event of a medical emergency almost anywhere in the world, Europ Assistance’s multilingual representatives can be reached 24/7 by telephone or online to provide travelers with:

•    Referrals to nearby physicians, dentists and medical facilities;
•    Medical monitoring by professional case managers (including physicians and nurses) to determine if care is appropriate or if evacuation or repatriation is required;
•    Advance payments to medical providers for covered emergency care; and
•    Emergency medical evacuation or repatriation.

“Most of our customers have unpredictable schedules, it may take them to multiple countries over a couple of days,” says Gerrish. “The good news for them is the portal is available 24/7. It’s not affected by holidays or transportation delays. The portal takes it away from a pre-formatted, basic coverage.”

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