Vice president, national programs division
A newspaper ad for a retail insurance agency provided Keri Purvis with an entry point into the industry. Two and a half years after that first job, she joined All Risks and has been there ever since. “I love the challenge of helping people solve their problems,” she says. “Simply being able to help agents understand the coverage and provide a resolution is a satisfying feeling.”
In addition to her full-time duties, Purvis serves as a mentor for graduates of the All Risks University program. Reflecting on what she’s learned over the years, Purvis says communication is key.
“We often enter a situation with a preconceived notion of what the other person is trying to convey and are ready to offer a quick response,” she says. “Instead of providing an immediate plan of action, I focus on letting the other person fully explain what they need or want. Sometimes they already know what the answer is but just need to talk it through with someone else. If they are truly looking for my opinion or help, I’m better prepared with an answer if I completely understand what they need.”