Carrier performance 7.60
What brokers want
“Advise agents on the status of quotes”
“Give us the ability to do more quotes online versus paper ”
The quoting process is crucial when it comes to securing new business, but brokers weren’t that pleased with their carriers’ quoting capabilities. Brokers provided mixed to negative reviews, so it’s hardly a shock that only 12 carriers earned a five-star rating in this category.
Failure to meet time constraints was the top reason why brokers rated their carriers poorly. “Any referral quote is going to be a lost opportunity due to delays in response time, particularly with the auto line,” one broker said. Another dissatisfied broker commented that there “always seems to be something in the process that holds up release of their quotes, even if a submission is made 60 to 90 days ahead.”