The J.D. Power 2014 Canadian Home Insurance Study was released today, gauging customer satisfaction with their home insurance provider and looking at trends in weather-related claims.
For the main story, see:
'Who is the best in home insurance?'
Here is a region-by-region breakdown of customer satisfaction, based on responses from 7,092 home insurance customers. The survey data was collected from March 2014 through April 2014.
Overall Customer Satisfaction Index Scores
(Based on a 1,000-point scale)
Atlantic/Ontario Region
The Personal 807
Allstate 791
Co-operators 791
State Farm 791
CAA Insurance Company 782
Dominion of Canada 782
Economical Insurance 778
Belairdirect 776
RBC Insurance 776
Johnson Insurance 771
Atlantic/Ontario Average 771
RSA 769
Gore Mutual 761
Grey Power 760
Intact Insurance 759
TD Insurance 753
Wawanesa 753
Aviva Insurance 752
Desjardins General Insurance 718
Note: Included in this study, but not ranked due to low sample size, are
Chubb,
Northbridge Insurance and Portage Mutual Insurance.
Quebec Region
SSQ General 805
La Capitale 804
The Personal 803
Industrial Alliance 795
Intact Insurance 795
Quebec Average 794
Desjardins General Insurance 793
Belairdirect 785
Aviva Insurance 781
TD Insurance 768
Note: Included in this study, but not ranked due to low sample size, is L’Union Canadienne.
Western Region
BCAA 819
Portage Mutual Insurance 774
Wawanesa 770
Canadian Direct 761
Johnson Insurance 760
Alberta Motor Association 756
Co-operators 756
RBC Insurance 754
Dominion of Canada 752
Western Average 752
SGI 749
Intact Insurance 746
Aviva Insurance 744
TD Insurance 712
Note: Included in this study, but not ranked due to low sample size, are Gore Mutual, Economical Insurance, RSA and State Farm.
