Davies, a professional services and technology company serving the insurance and regulated markets, has announced the promotion of Dhara Patel (pictured) to CEO of Davies North America.
Patel succeeds Matt Button, who was promoted to group deputy CEO earlier this year. In her new role, Patel will oversee operations and sales teams across the US and Canada, managing annual revenue of nearly $500 million.
Davies’ North American operations include claims administration, actuarial services and risk management for insurers, brokers, MGAs, Lloyd’s Syndicates, captives, corporations and the public sector.
Alongside Button and group CEO Dan Saulter, Patel will lead the implementation of Davies’ agentic AI technology across its claims processing platforms to enhance efficiency and service delivery. She will also be responsible for client service and will continue efforts to expand capabilities and solutions in the region.
Patel has worked in insurance claims and professional services for 25 years, holding senior leadership roles, including services segment president at Brown & Brown. She also served as president of the International Association of Claims Professionals (IACP) from 2022 to 2023. She joined Davies in 2023 after the company acquired ACM, USIS, PGCS and ICA.
“We have much to look forward to in the coming year as we launch new technology, build upon our national service offering across the US, and expand our capabilities across the North American region,” Patel commented.
The announcement follows Davies’ launch of its Vision-2030 strategy, led by Saulter, which aims to grow annual global revenue to £2.5 billion to £3.0 billion over the next five years. The strategy includes investment in four areas: technology and AI, organic growth and cross-selling, geographical and solution expansion, and operational improvements.
Last year, the company appointed Amber Wilkinson as group CFO, succeeding Tony Debiase who stepped down from role. It also named Paul O’Brien as group chief AI officer – he will oversee the development and launch of technology products for the company.
