Chartered Institute of Loss Adjusters picks incoming executive director

Credentials include time spent as Chartered Insurance Institute COO

Chartered Institute of Loss Adjusters picks incoming executive director

Insurance News

By Terry Gangcuangco

The Chartered Institute of Loss Adjusters (CILA) has named John Bissell (pictured) as incoming executive director.

Assuming the post in September, Bissell will be supporting the CILA executive committee while guiding the CILA Council. His remit includes working with the leadership team to build upon CILA’s successes in qualifications, professional standards, and technical knowledge, as well as increasing industry engagement.

“This is a critical time for the profession,” commented Bissell, who most recently served as chief operating officer of the Chartered Insurance Institute (CII). “Loss adjusting continues to respond extremely well to the dynamics of the industry with the independence that the profession brings to the insurer-customer engagement being ever more important.

“With the FCA’s (Financial Conduct Authority) Consumer Duty coming into force later this summer, all eyes are on the wider insurance industry and the provision of good outcomes for customers. Loss adjusters are a key part of this puzzle, and I see a significant opportunity for CILA to make a real difference.”

Bissell’s credentials include time spent at ACORD, Pro-Global Insurance Solutions, Capita Insurance Services, Miller Insurance Services, and Aviva.

“Alongside a proven track record in the industry, John’s role at the CII means that he understands the challenges and opportunities facing a membership organisation such as CILA,” president Dr Marc Sweeney said in an emailed release. “From supporting increased diversity and inclusion within the industry to offering adjusters a clear pathway for training and professional development, CILA has achieved notable successes to date. But, as always, we can do more.

“We’re aware of the changing world and the critical role that loss adjusting professionals play in the claims process. John can help us navigate these challenges and ensure we deliver for our members who want a robust and supportive professional and technical development and a representative voice for the whole profession.”

Bissell is succeeding David Ross, whose LinkedIn profile shows he is now a director at CFA Institute.

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