Miller has appointed long-time Lockton executive Graham Wynes (pictured) as head of claims, strengthening its senior leadership as London market clients face an increasingly complex and contested claims environment.
Wynes joins the independent specialist (re)insurance broker from Lockton, where he served as partner and head of claims for 14 years, overseeing major and complex losses across multiple classes and jurisdictions. Before moving into broking, he spent more than a decade in the legal sector, first at Denton Wilde Sapte, and then later at Smith & Williamson, where he was head of legal.
Based in London, Wynes will lead Miller’s global claims function, with responsibility for ensuring the quality of client service and technical standards throughout the claims lifecycle.
Graham joins the business on April 28 and will report to Tim Norman, CEO, Miller UK.
Miller has been expanding its platform across Lloyd’s, the London market and key international hubs in recent years, with claims increasingly used by brokers as a competitive lever alongside placement capability and analytics. Against a backdrop of claims inflation, heightened litigation risk and tighter regulatory expectations around fair value and outcomes, firms with strong, visible claims leadership are often better placed to demonstrate value to sophisticated buyers.
Tim Norman, CEO of Miller UK, said that Wynes' market knowledge, leadership experience and industry relationships will be invaluable to the company.
Wynes’ long tenure at Lockton, one of the leading independent brokers in the London and global markets, means he is familiar with the demands of large corporate and specialty clients, as well as the expectations of international carriers on complex notifications.
For Miller, the move is likely to be seen as a statement hire aimed at reinforcing its positioning in areas such as energy, marine, financial lines, professional risks and other specialist classes where claims can be particularly technical and contentious.
The appointment comes at a time when clients are placing greater emphasis on post-placement support, seeking brokers that can coordinate across multiple carriers, jurisdictions and legal systems when major losses occur. In practice, that often means earlier engagement with claims specialists during placement, more detailed scenario planning and clearer articulation of how policies are expected to respond.
A strong broker claims team can help improve the quality and timeliness of information, support efficient settlement and reduce frictional disputes, particularly on multi-party and multi-layer programmes.
"I'm excited to be joining Miller, a firm known for its deep specialism and client-first culture," said Wynes. "The claims function plays a critical role in delivering on the promises we make to clients, and I look forward to working with the talented Miller team to further strengthen its capabilities."
